Summary

Under general supervision, responsible for performing field technical work and servicing customer problems; troubleshooting, repair and maintenance of the cable television system.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Primarily responsible for preventative maintenance and repair of the hybrid fiber coax network (HFC), including all of its associated equipment in accordance with the company's Engineering Standards.
• Read and accurately interpret system/network design maps.
• Install and replace HFC physical plant network components such as coax, actives, passives, grounding systems, pedestals, riser guards, conduit etc., according to technical specifications
• Identify and repair upstream and downstream ingress
• Complete end of line network testing to meet technical specifications.
• Regularly test all HFC network components using test equipment including: signal level
• meters, volt-ohm meters, leakage detector, Time Domain Reflectometer (TDR) and Optical Time Domain Reflectometer (OTDR)
• Perform routine maintenance, troubleshoot and update records of standby power supplies according to technical specifications.
• Troubleshoot and repair basic distribution problems associated with RF, AC and DC elements of the forward and reverse plant.
• Restore system service outages.
• Install, maintain, and repair television, internet cable & Telephony systems for residential and business clients.
• Perform CLI rideouts and monitor and repair signal leakages.
• Maintain tools and equipment inventory.
• Accurately complete work orders in a timely manner, maintain, secure and stock assigned vehicle and equipment.
• Ensure productivity is being tracked thru our NRBY application
• Work alongside Headend personal to properly OTDR any damage fiber
• Properly assist on projects such as: Remote Phy, 5-85 Mhz, Node activation, E2E testing on new properties to be launched, etc…
• must be able to assist Tech Ops on service related calls when operationally is required.
• Works on regularly scheduled days as well as unscheduled days and beyond regular work hours () due to customer or operational demands.
• all other duties assigned

Supervisory Responsibilities

This job has no supervisory responsibilities.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Integrity- Able to be tactful, maintain confidence, and foster an ethical work environment; prevents inappropriate behaviors by coworkers.

Initiative- Able to bring about great results from ordinary circumstances; prepares for problems or opportunities in advance; transforms leads or ideas into productive business outcomes; undertakes additional responsibilities and responds to situations as they arise without supervision.

Planning, Prioritizing, and Goal Setting- Able to prepare for emerging customer needs; manages multiple projects; determines project urgency; uses goals to guide actions and creates detailed action plans.

Communication- Clearly conveys information through a variety of media (verbal, written, e-mail, v-mail, etc.) in a way that engages the audience and helps them understand and remember the message; listens well.

Self-Development and Continuous Learning- Stays informed of current industry trends; actively identifies opportunities for learning; learns and applies new concepts to improve job performance; shares information with others on the job; takes responsibility for career development.

Customer Focus- Able to demonstrate a high level of service delivery; does what is necessary to ensure customer satisfaction; addresses and resolves service failures; prioritizes customer needs; makes customers and their needs a primary focus of actions.

Attention to Detail- Able to be alert in high intensity/high risk environments; follows detailed procedures and ensures accuracy in documentation and data; carefully monitors gauges, instruments, or processes; concentrates on routine work detail and organizes and maintains a system of records.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before customers or employees of an organization.

Mathematical Skills

Ability to apply concepts of basic mathematics, algebra, and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Certificates, Licenses, Registrations

Valid driver's license, satisfactory driving record within Company required standards.

Other Skills and Abilities

• Ability to accurately measure distances, using tapes or other measuring devices.
• Ability to adhere to Local, Federal regulations and Company policies.
• Ability to carry, climb and operate extension ladder, (approx. 32 ft high and 75 pounds).
• Must be able to climb ladders and operate Aerial Lift Equipment rated with a 350lb maximum total load capacity
• Ability to differentiate between different sizes and colors of wires.
• Ability to drive Company vehicles in a safe and responsible manner.
• Ability to make cable connections in tight spaces by bending, reaching, twisting.
• Ability to operate appropriate computer or test equipment associated with position.
• Ability to perform jobs from high places (i.e., poles and roofs).
• Ability to prioritize and organize effectively.
• Ability to use a variety of hand tools

Other Qualifications

2 years experience as Service/Installation Technician.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly exposed to outside weather conditions. The employee is frequently exposed to moving mechanical parts; high, precarious places; risk of electrical shock and vibration. The employee is occasionally exposed to wet and/or humid conditions; fumes or airborne particles and extreme heat.

The noise level in the work environment is usually moderate.

Benefits:

• Competitive salary
• Medical coverage (including prescription and vision plans)
• Dental coverage
• Life Insurance (1x salary at no cost to employee)
• Long and short-term disability insurance (no cost to employee)
• Voluntary employee, spousal, and child life insurance
• Company recognized Holidays with additional Floating Holidays
• Paid Time Off (PTO) programs
• Comprehensive Flex Work Policy
• 401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
• Participation in the Employee Bonus Plan
• Participation in the Cogeco Stock Purchase Plan
• Complimentary and discounted broadband services (for those in our service area)
• Tuition Reimbursement
• Headspace Membership
• Betterhelp Membership
• Opportunities for LinkedIn Learning subscriptions for select colleagues

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• On call
• Overtime

Work setting:

• In-person
• Outdoor work

Work Location: In person